Privacy Policy

This privacy policy discloses the privacy practices for www.BigCityDinerHawaii.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

•What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

•What choices are available to you regarding the use of your data.

•The security procedures in place to protect the misuse of your information.

•How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Refund/Exchange Policy

We offer a 7-day Money Back Guarantee. Please call our corporate office at (808) 678-8868, in advance to obtain an RMA number (Return Merchandise Authorization) within 7 days of purchase date.

Return merchandise with RMA number to:

Big City Diner Hawaii
(print RMA number Here)
94-800 Ukee Street, Suite 305
Waipahu, Hawaii 96797
NOTE: Refunds sent with no RMA number will be returned to sender.

Shipping Policy

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States via flat rate method. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days.

Order Cancellation Policy

Please submit any cancellation via email to service@bigcitydinerhawaii.com, or call on our business phone at (808) 678-8868.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

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