Privacy Policy

This Privacy Policy describes the privacy practices of www.BigCityDinerHawaii.com. It applies solely to information collected through this website.

This policy explains:

• What personally identifiable information is collected through this website, how it is used, and with whom it may be shared.
• Your choices regarding the use of your personal information.
• The security measures we use to protect your information.
• How you can update or correct your personal information.

Information Collection, Use & Sharing

We are the sole owners of the information collected on this website. We only collect information that you voluntarily provide to us through email or other direct contact.

We will never sell or rent your personal information to anyone.

Your information is used only to respond to your inquiries or fulfill your requests, such as processing an order. We do not share your information with third parties outside our organization unless it is necessary to complete your request.

Unless you request otherwise, we may occasionally contact you by email regarding promotions, new products, services, or updates to this Privacy Policy.

Your Access to & Control Over Information

You may opt out of future communications from us at any time.

By contacting us using the email address or phone number listed on our website, you may:

• Request to see what personal data we have about you.
• Request corrections to your personal information.
• Request deletion of your personal information.
• Express concerns regarding how your information is being used.

Security

We take appropriate precautions to protect your personal information both online and offline.

Whenever sensitive information (such as credit card information) is collected, it is encrypted and securely transmitted. You can verify this by looking for the lock icon in your browser or by confirming that the website address begins with https://.

We also protect your information offline. Only employees who require access to perform specific duties (such as billing or customer service) are permitted access to personally identifiable information. Our computers and servers are maintained in a secure environment.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page.

Refund & Exchange Policy

We proudly offer a 7-Day Money Back Guarantee.

To request a refund or exchange, please call our Corporate Office at (808) 678-8868 within 7 days of your purchase to obtain a Return Merchandise Authorization (RMA) number.

Return merchandise to:

Important: Returns received without an RMA number will be returned to the sender.

Shipping Policy

We are committed to processing your order quickly and delivering it safely.

We currently ship products throughout the United States using a flat-rate shipping method. Delivery estimates are based on product availability, shipping method selected, and destination.

In-stock items typically ship within 2–3 business days.

Order Cancellation Policy

To request an order cancellation, please email service@bigcitydinerhawaii.com or call our office at (808) 678-8868.

Email cancellation requests must include:

• First Name
• Last Name
• Order Number
• Email Address

The information provided must exactly match the information used when placing the order. Please include your contact information in case we need additional details regarding your cancellation request.

Every effort will be made to accommodate cancellation requests provided the order has not already been processed, charged, or shipped.

If your cancellation request was received before shipment but the order shipped afterward, we will gladly refund the full amount charged, including shipping.

If your cancellation request is received after the order has already shipped, we will refund the merchandise amount only, excluding shipping charges.